Shipping & Delivery
Order Processing & Shipping
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
In the case of delays due to a high volume of orders or postal service problems that are outside of our control, we will immediately contact you to confirm that you would still like to place your order.
Order Confirmation
Upon placing your order, you will receive an order confirmation email, indicating that your order has been successfully received and pre-authorized for payment in our system. Simultaneously, we will confirm the availability of your item(s) with our suppliers for immediate shipment.
If your item(s) are on backorder or unavailable, we will cancel the pre-authorization and contact you via email to inform you of the situation.
However, if your selected item(s) are in stock and available for shipment (within 5 business days), we will proceed with processing the charges and submit your order for shipment.
Cancellations (Before Shipping)
Orders must be canceled within 24 hours to avoid a 3% merchant processing fee. If you need to cancel an order, please do so immediately by emailing support@anytimerobots.com.
If an order has left the warehouse, the customer is responsible for return shipping cost as well as the 3% merchant processing fee. If an order is canceled after it has shipped, it will be treated as a regular 30-day return and will be subject to return shipping cost and restocking fees that are the responsibility of the customer.
Select products including made-to-order products and custom products may be subject to a 25% restocking fee if the order has entered production and the order is canceled before it has shipped.
Custom or made-to-order products cannot be canceled or refunded, as these products are put into production specifically for your order. All sales are final for custom made and made-to-order products.
Order Shipment
For in-stock items, once we process the charges to your credit card, your order will typically ship within five business days from the date of your order. You will receive tracking information sent to the email address provided during checkout within 24 hours of your order leaving the warehouse.
If you do not receive tracking information within six business days, please reach out to us at support@anytimerobots.com for assistance.
Changing Address
If an order has already been processed or shipped and you wish to modify the address, we will make every effort to accommodate the change. However, please be aware that address modifications may result in delays.
Any additional charges resulting from these address changes, as required by our freight partners, will be the responsibility of the customer, without exception.
Shipping Times
All shipping times are estimates and should not be viewed as guarantees. While we promptly notify our vendors of new orders to expedite shipping, if a customer chooses to cancel an order due to a shipment not meeting the estimated timeframe, the customer will be responsible for any associated shipping charges, fees, warehouse storage costs, and other related fees.
If a customer initiates a chargeback due to shipping delays, they may be held legally responsible for theft, without exception.
How To Prepare For Delivery
Upon receiving your item(s), it is essential to inspect the packaging for any signs of damage. If any damage is observed, please note it when signing for delivery. Failing to report damages at the time of delivery may limit our ability to assist with replacement.
If your item arrives damaged, please email us at support@anytimerobots.com within 24 hours of receipt, including photos of the damage, the packaging, SKU, and a brief description. Any visible external damage, such as punctures, must also be reported within this same time frame.
Failure to report damage within 24 hours will result in the denial of returns or replacement requests, without exception.
P.O. Boxes
We do not ship to P.O. boxes.
Damaged Items
It is your responsibility to inspect all delivered products for any damage or defects and notify us via email within 5 business days of receiving the delivery. Failure to report any damage within this timeframe will result in the rejection of refunds, free replacement parts, discounts, or exchanges, without exception.
If damage is reported within the specified timeframe, we will provide options for resolution, including free replacement parts, discounts for keeping the item as is, or the possibility of a refund or replacement.
Please email any damage reports to support@anytimerobots.com. To be eligible for replacement parts, discounts, or a full refund/replacement, do not use the item. If you choose to keep the item for a discount or replacement parts, you will have 3 business days to accept or decline the offer. During this period, the items should remain unused, and the packaging, box, and items must be kept for inspection by the freight carrier if necessary.
If damage is reported more than 5 business days after delivery, we will not be able to offer refunds, free replacement parts, discounts, or exchanges. After this period, we are no longer able to file claims with the freight carrier or manufacturer.
Missing Items
If any items are missing upon delivery, it is essential to report the missing items to us within 5 business days of receiving your order by contacting our customer service team at support@anytimerobots.com. Be sure to mark the delivery receipt as "missing" and notify the delivery driver of the shortage before signing for the delivery.
Please allow a brief grace period for the carrier to locate the missing items. If they remain untraceable, we will dispatch a replacement at no additional cost. However, any claims for missing items reported after 5 business days from delivery will be rejected.
We are not responsible for any costs associated with project delays caused by missing items, and we recommend not scheduling contractors until all items have been received and thoroughly inspected.
Stolen Packages (For FedEx/UPS Deliveries)
Please be aware that we are not responsible for stolen packages. If your shipment is marked as "delivered" by the carrier, and you suspect it has been stolen, you must file a claim directly with the carrier.
Need Assistance?
If you have any questions or concerns about your order, shipping, or any other aspect of our service, feel free to reach out to our customer support team. We are here to assist you.
Customer Support
Email: support@anytimerobots.com
Phone: (307) 218-3817
Hours: 8:00 AM – 8:00 PM EST (Monday – Sunday)
Our team will respond as quickly as possible to resolve any issues or provide further assistance. Thank you for choosing Anytime Robots!
